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Telescope Return Policy
We urge you to give serious consideration to the purchase of any telescope, and
we are here to help you make an informed decision. We offer our knowledge and
expertise, free of charge, to help you select the most appropriate telescope for
your situation, even if you do not purchase it from our store. We will also help
you, after your purchase from our store, should you require assistance with the operation of
your telescope.
Our telescope prices here at The Compleat Naturalist are
comparable to the lowest prices that we have found on the internet. Because our profit margin on astronomical
telescopes is so low, and because it is very difficult to re-sell telescopes as
new that have been un-boxed and then returned by the customer, we must have a very strict return policy for telescope
sales. In return, we offer you our knowledge and our pledge of friendly,
informed service.
In the case of defective telescopes, Meade
Instruments has a one-year warranty, and will repair or replace any
defective parts. Each telescope has full warranty information included in the
box. You will need to communicate directly with the
manufacturer to handle
warranty claims or repair issues. In some cases we might have replacement parts
or telescopes in stock that we can exchange for defective (under warranty)
merchandise, so you are welcome to contact us first. This applies only to
scopes and accessories that were purchased from us, so please keep your store
receipt.
Return Policy: Telescopes may be returned for store
credit only, and must be unused and unopened, within 30 days of purchase, and
must be accompanied by an original store receipt. There will be a 10%
re-stocking fee.
Special Order Items: Special order
items are pieces that are not normally stocked in our store.
Special orders are non-cancellable and non-refundable.
We require full pre-payment on special order telescopes and
accessories. At the time of your order we will confirm with
you the above policy and whether you wish to proceed with the order.
On some large orders, your signature will be required confirming
that you acknowledge that the order is non-refundable and
non-cancellable.
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