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Most items featured in our on-line catalog are
carried in-stock at our store in Asheville, North Carolina, and are shipped within 24
hours. We'll notify you of any exceptions. Our standard method of
contacting you is by email. To avoid delays,
please make sure to
provide a valid email address and check your email during the
first 24 hours after placing an order, in case we contact you with questions.
Also, if your shipment is by UPS, we will need your physical address and
not a PO box. By providing your e-mail address, you will receive
tracking information to monitor your order's progress once it has
shipped. We do not ship outside
the United States.
You can shop with confidence at
compleatnaturalist.com as all of our transactions are protected by the
latest SSL technology.
Click here
to see our website security information.
HOW TO ORDER: Order online,
or by phone (1-800-678-5430), or by mail. Please provide a
physical address for shipping. If you provide a P.O. box and the
order is to be shipped by UPS, we will need to contact you for the
UPS-able address, resulting in shipping delay. Please note that we
no longer accept orders by FAX. You may email orders to
info@compleatnaturalist.com, but
for security please call us and provide your credit card number by phone and
not by email.
*Some larger orders or orders that include heavier items may require an additional shipping surcharge. Shipping to Alaska
and Hawaii will differ. *We will
email you if your shipping charges differs.
Please call or email for a quote if you need expedited shipping such as
Next Day, or Second Day Air. We are happy to help!
INSTITUTIONAL ORDERS:
We do accept purchase orders from educational institutions. Please
email purchase order documents as an attachment to:
info@compleatnaturalist.com
. We require an official purchase order form from your
institution, including billing and shipping information. You may also send PO's by snail mail. Sorry, we no longer accept
documents by FAX. If you have a question about ordering by
purchase order, please do not hesitate to contact us. You may also
order using the shopping cart system in our website using a credit card. However, large
orders will require a us to send you a quote for shipping cost based on
your order. Payments on purchase orders are due no later than 30
days after invoice. Some large orders may require prepayment
instead of billing.
Phone:
1-800-678-5430
Mailing Address: The Compleat Naturalist, 2 Brook Street,
Asheville NC 28803
* * * * * * * *
Shipping Information
The following charge is for a single U.S.
ground shipment for a single address via UPS Ground or Priority Mail (U.S. Postal Service).
If you require expedited shipping, please call us at 1-800-678-5430.
**UPS Shipments require a physical address. Orders will be shipped
by either UPS or USPS at our discretion. We shop around to find
the best shipping rates possible in order to keep our costs down and
pass the savings on to you.
Order Total -
Shipping Charge*
$0.00 to $19.99 -
$6.95 via Priority Mail
$0.00 to $19.99 - $7.95 via UPS
Ground
$20.00 to $39.99 - $8.95
$40.00 to $59.99 - $9.95
$60.00 to $79.99 - $10.95
$80.00 to $99.99 - $11.95
Over $100.00 - $13.95
*Shipping
charges may vary on institutional orders. Shipping method will be
determined by The Compleat Naturalist. Shipping charges are not
refundable. If your order is returned as non-deliverable and you
request it to be re-shipped, additional shipping charges will apply.
Return Policies
Satisfaction is guaranteed! If you are not
compleatly
satisfied with the merchandise you ordered, just return it (via FEDEX, UPS or insured parcel
post, or in person in the store) within 30 days of purchase, and we will give you a refund
or store credit. Items must be in new
condition, in original un-opened product packaging, and with all paperwork. (Shipping charges
are not refundable.) This policy applies to both in-store and
website sales.
PLEASE
NOTE: Items on sale, or clearly marked as reduced from their
original price, are NOT returnable. Thank you.
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